Thirty six years ago, a Cuban immigrant named Angel Ross borrowed two thousand dollars from his mother and started his own business in the heart of New York City’s Diamond District. He had to work very, very hard but he succeeded and he “built it.” The kind of honest refining business with a reputation for untarnished credibility and customer commitment that would make any mother and any American proud.
That company is Ross Metals, and today I am writing to thank you, our customers, for making it all possible. As I celebrate my 27th anniversary with the company, I look back with tremendous pride on all that we have created. I have a deep appreciation for those clients, new and old alike, who have continually rearmed the value we provide to them by bringing us their business.
At Ross Metals our #1 commitment is to our customer’s needs. Our roadmap to successfully meeting your expectations begins with offering superior products, courteous and prompt service, and most significantly, an experienced and informed staff. It is is the way we operate and in my view it’s the way a good business should be run.
Ross Metals serves a broad variety of jewelry industry professionals, students, designers, and tradesmen, including those outside our industry who require our products for fabrication. Each and everyone of you are greatly and genuinely valued and can be 100% assured of our dedication to your satisfaction.
As the Senior Executive Manager, the “face” of Ross Metals and Karina Ariana, it would be my pleasure to personally greet you if you were to visit our factory and showroom. I guarantee that your patronage will always be nurtured with the "best quality products, professionalism and the most competitive prices in the industry; our highest priorities! If you ever feel that you are not experiencing the highest level of courtesy, professionalism and service you deserve, please reach out to me immediately.
I am proud to celebrate twenty-seven years associating with a wonderful group of colleagues, customers and friends whom I consider my extended family. I could not let this moment pass without thanking you. I am honored to have you as a customer, to have served you, and look forward to many more years of continued service.
With my sincerest appreciation, I welcome you to be part of the Ross Metals family. Where you find “ALL THE GOLD AND SILVER UNDER THE SUN ON EARTH”.