Return Policy

No returns or adjustments on wire, plate, grain, solder, alloy, other mill products, and special orders. All returns on cut chains are subject to a 10% restocking fee.

Absolutely no returns on broken lobster locks.

Not responsible for customer fabrication difficulties and/or defects on all white and pink gold mill products.

ITEMS THAT ARE ACCEPTABLE TO BE RETURNED ARE ALLOWED WITHIN 14 DAYS FOR STORE CREDIT ONLY.

After 14 days, acceptable returns are subject to a 25% restocking fee.

Items considered acceptable are:

A) Unused findings
B) Packaged merchandise in its original state and packaging

All returns must be accompanied by a copy of its invoice.

OVERDUE ACCOUNTS SUBJECT TO A 2% FINANCE CHARGE PER MONTH.

Bounced check fee: 2% per month (or part of) +$30.00 per check.

By accepting these goods, the purchaser agrees to pay all costs of collecting, including attorney fees.

If you have any problems with your order, please let us know and we will do everything possible to rectify it.

ALL CLAIMS MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT.

Thank you from all of us at Ross Metals.

ROSS METALS QUALITY CONTROL / COMPLAINT NUMBER: 1-212-869-3993