Return and Exchange Policy

If you would like to process a return, please click here.

All returns will be processed within 1-5 business days, after we have received your products. To ensure your return gets processed in a timely manner, please enclose any documentation pertaining to your order and ship to:

Ross Metals
54 West 47th Street
New York, NY 10036

Before shipping your product back to us, please see below conditions.

NO RETURNS OR EXCHANGES ON ALL SILVER, GOLD-FILLED, BASE METAL, AND ALLOY PRODUCTS. BEADS AND STANDARD WEIGHT LOBSTER LOCKS ARE ALSO NOT ELIGIBLE FOR RETURNS.


MONEY BACK GUARANTEE

WITH RESTOCKING FEE FOR GOLD AND PLATINUM PRODUCTS LISTED BELOW

AND BELOW CONDITIONS

  • Must be returned within 14 days of printed receipt (after 14 days - 25% fee)
  • Must be accompanied with above copy
  • Must be returned with same packaging
  • Cannot be damaged or used
  • Shipping and associated charges will not be reimbursed
  • We are not responsible for customer fabrication difficulties or defects
  • Return amount subject to discount adjustment, market fluctuation, and the below restocking fees


RESTOCKING FEES FOR ELIGIBLE GOLD & PLATINUM PRODUCTS


PRODUCT


FEE
Findings 5%
Mountings 5%
Stock Jewelry 5%
Stampings 5%
Cut Chain 15%
Assembled Chain 15%
Mill Products 15%
Grain 15%
Initials & Numbers - 6mm & Under 25%
Custom or Special Orders 25%
Acceptable Returns After 14 Days 25%

ROSS METALS QUALITY CONTROL/COMPLAINT DEPARTMENT: (212)-869-3993

ALL CLAIMS MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT

THANK YOU FROM ALL OF US AT ROSS METALS

Ross Metals takes every measure possible to inform, educate, and show customers all important and relevant information regarding our precious metal products. If any situation were to arise in which an agreement can't be reached, please feel free to contact us at the above number or email us at: sales@rossmetals.com.