Return Policy


If you would like to process a return, please click here.

All returns will be processed within 1-5 business days, after we have received your products. To ensure your return gets processed in a timely manner, please enclose any documentation pertaining to your order and ship to:

Ross Metals
54 West 47th Street
New York, NY 10036

Before shipping your product back to us, please see below conditions. 


FINDINGS • CHARMS • MOUNTINGS • RELIGIOUS • FINISHED JEWELRY


100% MONEY BACK GUARANTEE
SEE BELOW CONDITIONS


• Returned within 14 days (after 14 days: 25% restocking fee)
• Cannot be special order (30% restocking fee)
• Cannot be standard lobster locks, beads, or initials under 5 mm in height (25% restocking fee)
• Must be returned with same packaging
• Must be accompanied with a copy of the receipt
• Returns subject to market price fluctuation
• Cannot be altered or unused
• Return may invalidate discounts


MILL AND GRAIN PRODUCTS • CHAINS


MONEY BACK GUARANTEE WITH RESTOCKING FEE
SEE BELOW CONDITIONS


• If item is returned within 14 days:
○ Gold & Platinum: 10% restocking fee
○ Silver & Gold Filled: 20% restocking fee
• After 14 days: 25% restocking fee
• Cannot be altered or used
• Cannot be a special order (25% restocking fee)
• Must be accompanied with a copy of receipt
• Returns subject to market price fluctuation


OTHER CONDITIONS

• Quantity discounts are available on most of our products (excludes grain)
• We are not responsible for customer fabrication difficulties or defects
• Overdue accounts are subject to a 2% finance charge per month
• Bounced check fee: 2% per month (or part of) plus $30 per check
• We do not reimburse return shipping or other charges
• By accepting these goods, purchaser agrees to pay all costs of collecting (including attorney fees)
ROSS METALS QUALITY CONTROL/COMPLAINT DEPARTMENT: (212)-869-3993
ALL CLAIMS MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT
THANK YOU FROM ALL OF US AT ROSS METALS

Ross Metals takes every measure possible to inform, educate, and show customers all important and relevant information regarding precious metal products. If any situation were to arise in which an agreement can't be reached, please feel free to call the Ross Metals Customer Service Department at (212)-869-1407 or (800)-654-7677. We can also be reached by email at info@rossmetals.com.